When I click login button ‘SAML Login’ on the FortiClient I get a blank page. If it is outside those hours, or that group are unable to resolve the problem, then please contact the IT Services desk. A UCL representative is a member of that Ding Talk group and will provide assistance within 30 minutes (Monday – Friday, 8am – 5pm local time). If you haven’t received the email please contact the IT Services desk. I’m having trouble installing the FortiClient softwareĪll students from mainland China will have received an email inviting them to join the UCL China Connect DingTalk support group. The time taken to download depends on your network speed in mainland China. The FortiClient software downloads are quite large, but they are hosted on a server in mainland China. Troubleshooting The FortiClient software is taking a long time to download and/or install. If that group is unable to resolve the problem, then please contact UCL’s IT Service Desk. Please join the UCL China Connect DingTalk support group by scanning the QR code here. You will be prompted to download and register for the DingTalk app. When you no longer need the VPN connection, open the VPN Connected window and click Disconnect. Once connected as above, test the connection by browsing to Moodle (UCL's virtual learning environment) and logging in with your user name and password. Test your VPN connection to the university

Click the Yes, I have read and accept License Agreement check box, then click Next.Instructions Download the FortiClient VPN Clientĭownload the correct VPN client installer for your computer by right-clicking the appropriate link below and saving the file to your computer. Test your VPN connection to the university.A computer running one of the supported web browsers.See our Troubleshooting section for common issues.

This guide will show you how to download and install the software needed to use the UCL China Connect service.

Fortinet vpn client install error